Refund policy
Last Updated: 05/11/2025
At Rera, we strive to ensure our customers are satisfied with their purchases. Please read our Return and Refund Policy carefully to understand your rights and obligations.
1. Returns and Exchanges
We accept returns and exchanges within 14 days of the delivery date for items that are unused and undamaged. To be eligible for a return or exchange, the item must be in the same condition that you received it, and in its original packaging.
Please note:
- No returns, exchanges, or refunds will be processed if the 14-day period has elapsed.
2. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately. We require photo and video proof of the damage or defect to process your return or exchange. Upon receiving and verifying the proof, we will provide instructions on how to return the item.
3. Cancellation Policy
If you wish to cancel your order before it has been dispatched, please email us as soon as possible with your order number. If the order has not yet been shipped, we will cancel it for you free of charge.
Orders cannot be cancelled once they have been shipped and a tracking number has been sent to you. After dispatch, we are unable to make any changes or cancellations to your order.
4. Proof of Reasoning
To initiate a return, exchange, or refund, you must provide photo and video proof of the item and the reason for the return. Without this proof, we cannot process your request.
5. Shipping Costs
We are not responsible for any shipping costs associated with returns. All return shipping costs must be covered by the customer.
Use a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at rera.jpn@gmail.com with your order number and the required proof of reasoning. Our team will provide you with further instructions.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at rera.jpn@gmail.com